DUTY MANAGERS

 

Location: 53two, Arch 19 Watson Street, Manchester, M3 4LP​

Hours: Zero-hour contract (variable shifts, including evenings and weekends)

​Hourly Rate: £14.10/hr Mon-Fri / £17.00/hr Sat & Sun (Bar Staff shifts also available at £12.80/hr)

​Contract Type: Zero-hour, flexible (subject to 2-month probation)

​Reports To: FOH Supervisor & Bar Supervisor

 

Role Purpose

 

The Duty Manager is responsible for overseeing the smooth operation of Front of House during performances, events and busy service periods.

 

The role ensures audiences, artists and visitors receive a welcoming, safe and professional experience at 53two. Duty Managers act as the operational lead during their shift, coordinating the bar, audience flow and venue procedures while maintaining high standards of service.

 

This is a hands-on role within the bar team. Duty Managers are expected to actively work alongside the bar team, making drinks and serving food. The key difference is that the Duty Manager also holds responsibility for coordinating the shift and making operational decisions.

 

Duty Managers work closely with the FOH Supervisor, Bar Supervisor and wider venue team to ensure events run smoothly and the venue operates safely and efficiently.

 

Key Responsibilities

 

• Operate as the Duty Manager during shifts, taking responsibility for the safe and effective running of Front of House operations.

• Actively work as part of the bar team.

• Oversee venue opening and closing procedures in line with 53two policies.

• Ensure Front of House areas are clean, organised and presentation-ready.

• Act as the main point of contact for customers, visiting companies and audiences.

• Open the house and make audience announcements when required.

• Liaise with the technical team and bar staff to ensure events run smoothly.

• Respond calmly and professionally to customer queries, issues or complaints.

• Ensure health and safety procedures are followed at all times.

• Liaise with volunteers pre- and post-performance.

 

Required Skills & Experience

 

Necessary:

 

• Experience working in hospitality, events or venue environments.

• Previous experience acting as a keyholder or shift leader.

• Confident bar service skills.

• Strong customer service and communication abilities.

• Ability to remain calm and organised in busy live-event environments.

• Reliable, punctual and comfortable taking responsibility during shifts.

• Good evening and weekend availability.

 

Desirable:

 

• Experience working in theatre, live events venues or arts organisations.

• A passion for live theatre and the arts.

• A desire to enhance guest experience.

 

Application Deadline

 

17.00 on Friday 20th March 2026.

 

To apply, please send a CV and short covering statement, outlining your relevant experience, to will@53two.com with the subject line Duty Manager Application.

 

53two is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are dedicated to creating a working environment free from discrimination where everyone is treated with dignity and respect.

 

All applicants will be contacted with an outcome once decisions have been made.